Zoho Desk - Ticket Workflow

Autoclose tickets

Go to Zoho Desk WebUI Setup -> Automation -> Workflows -> Rules

Create new rule with name “CustomerReplySwitchToInProcess”
Set Active

Press Next button

On Step 2 - Execute on

• select triger “Customer Reply” and press next button

On Step 3 - Criteria

• Press Next button
  

On Step 4 - Actions

• Press + button -> Filed Updates
• Set Name ChangeStatusInProcess
• Fields “Status” -> Values set “In Process”
• Press “Save” button

Go to Zoho Desk WebUI Setup -> Automation -> Workflows -> Supervise -> Rules
Press Create Rule button

Step 1: Basic Information

• Set name: AutoCloseTickets
• Set Active: True

Step 2: Criteria

• Status contains “Client Approval” AND
• Hours sinse status updated is Greater Than 48
  

Step 3: Actions

• Add new action press +, Filed Updates type
• Name: CloseTheTicket
• Assigment Values: Filed - Status, Values: Closed
  

Press Save button

References

creating-time-based-automations